At Reliance Interiors Ltd., we are committed to delivering high-quality products. However, as we operate through a network of authorized dealers, our return and refund policy must be coordinated with the policies of the specific dealer from whom the product was purchased.

1. Returns & Exchanges

  • Products can be returned or exchanged only through the authorized dealer where the item was originally purchased.

  • Return eligibility (such as time frame, packaging condition, or product type) is determined by the individual dealer's return policy.

  • Custom or special-order items may not be eligible for return.

2. Defective or Damaged Products

If you receive a product that is defective or damaged upon delivery:

  • Notify the dealer immediately with clear photographs of the issue.

  • The dealer will coordinate inspection and arrange for a replacement, exchange, or credit—based on their return procedures.

  • All damages must be reported within 48 hours of delivery.

3. Refunds

  • Refunds, where applicable, are issued by the dealer and are subject to their verification and approval process.

  • Refunds may take up to 7–14 business days after the return is approved, depending on dealer processing and payment methods.

  • Shipping charges (if applicable) are generally non-refundable.

4. Important Notes

  • Reliance Interiors Ltd. does not accept direct returns or issue refunds for purchases made through third-party dealers.

  • Please ensure that you retain your proof of purchase (invoice/receipt) from the dealer.

  • For clarity on your return or refund eligibility, always check the policy of the specific dealer you purchased from.

5. Need Help?

If you're unsure who your dealer was or have trouble contacting them, please visit our Contact Us page and we'll help direct you to the appropriate support.